Warranty Policy

At Petite Kaadhal, we stand by the quality of our products. All eligible furniture purchases are covered by a 2-Year Limited Warranty from the date of delivery.

What’s Covered

This warranty covers manufacturing defects in materials and workmanship under normal residential use. This includes:

  • Structural integrity of frames and joints
  • Defects in materials such as wood, fabric, or hardware
  • Workmanship-related faults like loose stitching or improper fittings

What’s Not Covered

This warranty does not cover:

  • Wear and tear from normal use
  • Damage due to misuse, accidents, or negligence
  • Discoloration, fading, or staining from sunlight, liquids, or chemicals
  • Modifications or repairs not authorized by Petite Kaadhal
  • Items used in commercial or non-residential settings

Coverage Timeline

  • Year 1: Full coverage including repairs or replacement of defective parts at no cost
  • Year 2: Extended support – we will support repair or replacement of specific parts, though service, pickup, and delivery charges may apply.
  • Fragile materials such as ceramic, glass, and similar finishes are covered under a limited repair warranty during the first year. From the second year onwards, any repairs or replacements related to these materials will be chargeable.

How to Claim

To initiate a claim, please contact our support team at info@petitekaadhal.com with the following details:

  • Order number
  • Photos/videos showing the defect
  • A description of the issue

We aim to resolve warranty claims within 10 business days.

Final Note

Petite Kaadhal reserves the right to determine if a product issue qualifies under this warranty. This warranty is non-transferable and valid only for the original purchaser in the United Arab Emirates.